Technological innovations and the tremendous speed at which information is spread bring about a number of changes at management level within all types of organizations. The globalization of markets prompts countries to seek growth opportunities within their domestic markets as well as in their ability to compete with foreign markets. Large companies aim at consolidating their participation in the market and face competition by adopting various quality models.
To achieve this goal, it is necessary to adapt management procedures and systems so that all members of an organization participate in achieving quality. This participation ranges from areas such as product design to market control, and the provision of after-sales service, to ensure consumer satisfaction. Since it is the customer who guides the concept of quality, the purpose of quality is to produce products and services that meet customers’ requirements.
For this reason, the aim of this article is to give an overview of the evolution of quality, and the importance, process and implementation of quality systems, so that Mexican companies take a greater interest in this topic and can systematically develop products, goods and services of better quality and meet the needs and desires of customers in this way. As the topic is very extensive, we will limit this article to focus on the themes mentioned above only. Nevertheless, we will continue to discuss quality in later articles.
“Quality in the workplace goes beyond creating a product of above-average quality and obtaining a good price for it; it is now about achieving increasingly better products and services at increasingly competitive prices. This involves doing things right from the very first time, instead of making mistakes and correcting them afterwards”.
“Total quality” management can be defined as “an effective system for integrating efforts related to the development and maintenance of quality, and improving quality across all groups of an organization, so that it is possible to manufacture products and provide services at more competitive levels that are also compatible with full customer satisfaction. This is not easy with the old formula: PRICE = COSTS + PROFIT”.
Today, PRICE is imposed by the market, and companies must adapt and innovate in order to keep costs down and improve margins so as to stay within a fixed price range.
The concept of quality has evolved over the years, with ever-widening goals. It can be said that its role has taken on increasing importance, evolving from that of a mere control or inspection, to become one of the pillars of the company’s global strategy. Originally, quality was costly, because it entailed rejecting all defective products, which represented an initial cost, then, if possible, recovering the defective products, which represented an additional cost. Quality was the responsibility of the department of inspection or quality only.
The concept of quality has undergone a significant evolution: going from the simple idea of carrying out quality checks to an attempt to generate quality from the source, from the first contact with each client.
With “total quality” management, quality goals continue to be extended to all departments within a company, to involve all human resources, to be led by senior management and to be implemented right from the planning and design of products and services. This, in turn, leads to a new approach to business management. In this way, quality stops being seen as a cost and starts being seen as an investment to increase profits.
When we talk about “total quality” management, it is understood that quality extends across the whole company, in its conceptual growth as well as its objectives. It is not only considered a characteristic of goods or services; it is inherent within global company strategy.
Quality becomes “total quality”, which not only includes products, but also human resources, processes, means of production, methods, organization, etc. It ultimately becomes a concept that encompasses the whole company, involving all levels and areas, including senior management, who play a crucial role as an active leader in motivating people and achieving goals.
In this environment,”total quality” management emerges as a new revolution or philosophy to management in search of the competitive advantage and the ability to fully meet the needs and expectations of their customers. It puts into practice aspects such as continuous improvement, quality circles, teamwork, the flexibility of processes and products, etc. These points will be elaborated on another occasion. Given the above, quality becomes a strategic factor in managing the company.
The important thing is that all members of an organization, company or industry evolve in the same way.
We are all consumers of products and services; we all demand good products and services; and we increasingly compare these products and services. With globalization, there is no longer a single supplier, but many.
As consumers, we are all increasingly demanding, whatever we buy.
Thus, when we act as providers, we must evolve in the same way. We must meet our customers’ needs by satisfying the same demands we make when we are the customer.
Only by understanding this change at all levels of an organization, within the parameters of quality, a customer-oriented working practice, flexibility and continuous improvement, will it be possible to make a profit that enables a business to survive.
What does IKOR do in this regard?
Throughout the IKOR Group’s long history in the design and manufacture of electronics, we have always tried to adapt, and have reached important milestones and gained recognition along this path.
Right from the start, the IKOR Group has been committed to the quality of its products and services. This includes important milestones, such as taking a gamble on technology and quality as a distinguishing factor.
In this sense, the IKOR Group has been continuously developing new services that are aimed at improving the quality of products and the provision of customer-oriented services, always actively listening to our customers.
For more detailed information, please visit our website: www.ikor.es
Today, all the companies that make up the IKOR Group are quality certified, and are recognised in this regard as important groups operating at an international level.
• ISO 9000 Certification
• ISO 14001 Certification
• TS/16949 Certification (Automotive Sector)
• Processes validated according to VDA 6.3
• Other certifications we are working towards: ISO 13485 (Medical Sector)